They took my phone call, rang me back, then popped around to look at my situation. Then organised a quote the same day, which i accepted then they made sure we could have the work done prior to us going overseas. Very polite and very professional.
Great customer experience, our system has now had a filter change and full reset, thanks for being so helpful!
The team were super helpful in understanding what our needs were. I provided measurements and any concerns I had and Cameron and the team gave me perfect advice with the data to explain it. Once installed the products worked better than expected and their quality was evident. Could not be happier.
Fantastic customer service. They provided recommendations based on my unique needs and drew up a rough plan for me to share with my local electrician. Night and day compared to another supplier I reached out to who only replied back three weeks later after I had already installed the system.
I had to leave a review... excellent advice over the phone ......... very prompt service and delivery ... top notch product .!!.. rare these days .
Cameron was awesome - went out of his way to understand the issues I was having with the under floor mouisture, and assisted in designing a system to work in my house. even offered assistance in the DIY install help and down sold me to only what I needed.
Very helpful, I'm very happy with both the products and service provided. Thank you, I recommend this company to all.
I even shopped in Europe to find this magic timer and I had it in my back yard. I purchased two just purchased another two. Very happy.
Review
My experience with Fresh Ventilation was extremely easy.
I have an upstairs bathroom + downstairs laundry & bathroom, I gave them a diagram of the layout & they worked out what In-Line Fans & associated gear I needed & advised how we should install it.
I placed the order on Wednesday & told them I really wanted to install on the weekend the next day the gear arrived.
I have 2 lower level fans going through a splitter to the external SS vent with the laundry run being about 8m and bathroom at about 5m, when either of the fans are on there is a solid amount of air flow coming out the vent.
I believe the money we spent provides a real ventilation solution, I think our days of cleaning mould off the laundry ceiling during clothes dryer season are all gone.
A big thankyou to the Fresh Ventilation team.
Tony J (Bilgola Plateau)
Very happy, the goods arrived about 5 working days after the order was placed.
Arrived in southern suburbs of Adelaide on our front door.
Thank you
Couldn’t be happier. The service was perfect, the system is great. I’ve been showing colleagues and family/friends the new setup.
Highly recommend.
The team at Fresh Ventilation were brilliant in sharing their knowledge and expertise for the design of our HRV system. The manner in which they explained the concepts and rationale for design choices was well articulated and considerate. Highly recommend.
Nice quality fan and vent cover, but after installation I discovered that the stainless steel flaps on the particular vent I purchased, restricted airflow. As my vent is not in sight or affected by bushfire risk, I simply removed the flaps. The mesh still prevents bugs from entering.
After replacing the old exhaust fan with the Fresh Ventilation fan the Bathroom exhaust has improved a lot to what we had. Thanks for all your help and answering all my questions. Would Recommended this product to others.
Thanks Bernie,
We're glad we were able to help you out.
Haha. We hope you don't go that far!
The team at Fresh Ventilation didn’t just provide expert advice on the type and capacity of the two centrifugal fans I required but also asked a Moria’s of questions around use and the system they were being wired to, plus the installation specifics….as a result they included the tape and instructions on how best to install to ensure best and quietist operation using the tape to suspend the fans instead of hard fixing.
Thanks again for your support!
Thanks Phillip,
We're glad the end result was exactly as intended.
Cameron
Really appreciate the considerable time that Fresh Ventilation has spent explaining the benefits of the products they install, evaluating how best to fit them within our house, and their flexibility in identifying a suitable date for the installation.
Was looking for a BAL rated eaves vent and the 316 stainless from Fresh Ventilation fitted my needs perfectly while offering great value compared to alternatives. This is one of the only BAL rated vents currently available in the market and in my opinion an essential choice in a well designed roof ventilation system.